If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription.
2 Virus Protection Promise: To be eligible, you must have a qualifying subscription that is automatically renewing. If you have issues adding a device, please contact Member Services & Support. The number of supported devices allowed under your plan are primarily for personal or household use only. Your subscription may include product, service and/or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement. For more details, please visit the Refund Policy. You can cancel your subscription here, or by contacting Member Services & Support at 84. The price is subject to change, but we will always send you a notification email in advance. After that, your subscription will be billed at the applicable monthly or annual renewal price here. 
The price quoted today is valid for the offered introductory term. By subscribing, you are purchasing a recurring subscription which will automatically renew. Special offer(s) may expire at any time at NortonLifeLock's discretion. You must download and install on each device, or complete enrollment to get protection. Your subscription begins when your purchase is completed (or otherwise, when your payment is received). *Important Subscription, Pricing and Offer Details:
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